As our new Customer Support Host, your goal is to resolve every issue quickly and with a smile. Together with the rest of our Support Team, you are the face and voice of our client’s company, and therefore you take great responsibility in offering nothing less than optimal service.

Your responsibilities

• Serve as the first point of contact for clients
• Provide support and resolve issues via email, live chat, and social media
• Be a problem solver that strives to resolve an issue at first contact
• Cooperate with team members and other colleagues if needed
• Pass on relevant feedback from customers to improve products and/or services
• Undertake other administrative tasks to improve customer experience and company value
• Act as a true team player, supporting team members where needed

Your qualities

• Fluent in English
• If you can speak in German, Polish, or Finnish it’s a big plus
• Determined to turn every issue – no matter how big – into a satisfactory solution
• Strong communication skills
• Flexible when it comes to team work and time management
• Open towards constructive feedback to improve service
• Able to work and stay positive under pressure
• Trustworthy and responsible enough to work under minimal supervision
• Experience as a Customer Service Host is preferred

What we offer

• A competitive salary based on your experience and skills
• An informal and modern working environment
• Fantastic working conditions
• A fast growing and vibrant company
• Friendly and skilled coworkers from around the world

Your new workplace

We have a vacancy in the Customer Support Team of our office in the city center of Larnaca, Cyprus.
We also have a similar opening in our Customer Support Team in Santa Ana, Costa Rica.

Interested in our job as a Customer Support Host? Apply today!